Mercator

Konzum is a prominent retail chain in Bosnia and Herzegovina, featuring over 240 stores and offering more than 30,000 products. The company prides itself on providing a diverse range of high-quality groceries and household items to cater to the daily shopping needs of its extensive customer base, which exceeds 150,000 shoppers each day. With a mission to maintain freshness in its offerings, Konzum is dedicated to enhancing customer satisfaction through accessible shopping experiences. The chain emphasizes its customer service capabilities, including a free informational hotline (080 020 203) to assist customers with inquiries. Additionally, Konzum runs various promotions and offers, including special catalog events designed to encourage participation and engagement within the community. The retail chain also continuously updates customers on news, special events, and upcoming promotions through its online platforms, encouraging interaction and customer feedback. For those considering a shopping experience at Konzum, store hours are typically consistent across locations, often from 7:00 AM to 10:00 PM on weekdays and Saturdays, with limited hours on Sundays. The stores are strategically located to ensure accessibility, making it convenient for patrons to find their nearest outlet easily. Overall, Konzum stands out in the Bosnian market for its commitment to quality, customer service, and community engagement, making it a favored choice for daily shopping needs.