Pure Property Rentals

Pure Property is a Queenstown-focused residential property management specialist offering tailored rental management services for houses, apartments and units. The agency positions itself as a small, experienced team aiming to maximise rental income and minimise owner involvement through personalised strategies rather than a one‑size‑fits‑all approach. Services include property advertising, tenant screening, routine and emergency maintenance coordination, rent collection and owner reporting, with opportunities for owners to receive rental appraisals and new‑property alerts. Tenant-facing services emphasize clear expectations and a structured sign-up process. Pure Property manages both fixed‑term and periodic tenancies and issues a Residential Tenancy Agreement outlining rights and responsibilities; tenants are directed to Tenancy Services for full RTA details. Fixed terms have defined start and end dates; periodic tenancies run indefinitely until proper notice is given (tenant: 28 days; landlord: generally 90 days, sometimes 63–90 days depending on circumstances). If a tenancy continues through a property sale, a fixed term remains in place; a periodic tenancy may be ended by a new owner with 42 days’ notice. Key tenancy rules and tenant responsibilities highlighted include: - No short‑ or long‑term subletting; occupancy limits in the agreement must be observed. - Tenants are strongly encouraged to obtain renters’ contents insurance with personal liability cover; owners’ insurance does not cover tenant possessions and insurers may seek compensation from liable tenants. - Routine garden upkeep is usually expected unless otherwise specified in the tenancy. - Tenants must arrange and pay utilities (power, gas, phone, internet) and manage final meter readings on exit. - Up‑front move‑in costs typically include one week’s rent in advance plus a bond (commonly four weeks’ rent); bonds are lodged with Tenancy Services. - Late rent is subject to a zero‑tolerance policy; tenants are asked to notify the agency proactively if payment issues arise. Persistent lateness can lead to non‑renewal and eviction. Maintenance and communications: tenants should report issues via the online maintenance tool; after‑hours emergencies are handled through an on‑call manager (03 409 0480). For neighbourhood disturbances the agency recommends first speaking with neighbours, then contacting local council or police and notifying Pure Property so the issue can be logged. At tenancy end, tenants must vacate belongings, remove rubbish, return keys/access devices and leave the property clean. Forms (e.g., flat/house sharing agreement) and property alert registration are available via the agency; contact details: Top floor, 10 Athol Street, PO Box 1574, Queenstown 9300. Phone: +64 (03) 409 0480; email: queenstown@purepropertyrentals.co.nz. Details are taken from the provider’s website and should be independently verified.