Moxy Lausanne City

The Moxy Lausanne City has received mixed reviews from guests. Positive comments highlight the exceptional front desk staff, impressive decor, comfortable rooms, good showers, and friendly service. Guests appreciated the convenient location, modest gym, and the welcoming atmosphere of the hotel. The cleanliness of the rooms and the hotel in general was also mentioned positively. However, some guests reported negative experiences. Issues raised include inconsistent housekeeping standards, unhelpful housekeeping staff, small room sizes, lack of storage features, noise from the surrounding area, and ineffective air conditioning. Some guests found the check-in process confusing, with delays due to computer crashes. There were complaints about misinformation regarding transportation tickets, insufficient vegetarian and vegan breakfast options, and outdated room amenities. Additionally, some guests were disappointed that breakfast was not included for certain loyalty program members and found it not worth the extra cost. Overall, the Moxy Lausanne City offers a modern and vibrant atmosphere with a focus on socializing, but areas for improvement include housekeeping quality, room amenities, breakfast options for dietary preferences, noise levels, and efficiency in the check-in process. The hotel management expressed understanding of guest feedback and a commitment to address the issues raised to enhance the overall guest experience.