JUMBO Onex

The webpage provides information about JUMBO, a Swiss retailer that offers a wide range of products for home improvement, gardening, leisure, and more. JUMBO emphasizes quality and tradition, with a minimum 2-year warranty on durable products. The company boasts an extensive assortment of items including plants, outdoor furnishings, tools, construction materials, lighting, and sports equipment. Customers can benefit from various promotions and discounts on products such as barbecues, gardening tools, watering products, power tools, and more. JUMBO features a selection of well-known brands like Bosch, Gardena, Kärcher, and LEGO, among others, ensuring a breadth of options for shoppers. Additionally, JUMBO provides a range of services including wood and glass cutting, tool rental, connecting customers with artisans, bike services, warranty and repairs, paint mixing, home delivery, express delivery, and more. The company also offers guides for home, garden, leisure, and DIY projects to assist customers in their endeavors. One notable service highlighted on the website is the return policy, offering a 30-day return period for unused items in their original packaging. Customers have the option to return products to a nearby JUMBO store, via Swiss Post, or through a carrier. However, certain items like custom-made products, live organisms, and opened/used goods are excluded from the return policy due to hygiene or customization reasons. The return process is detailed on the webpage for customer convenience, including steps to log in, select the items for return, announce the return, print return documents, and send back the items for a refund. The refund is typically processed through the original payment method. Customers with specific return cases that cannot be handled online are encouraged to contact customer service for assistance.