Harmont & Blaine

The webpage provides comprehensive information regarding the shipping and returns policy of an online retailer. Notably, the retailer has extended the return period to 45 days for orders placed between December 8 and December 24, 2025, guaranteeing delivery before Christmas for orders made by 12:00 CET on specified cutoff dates. Shipping options include Standard delivery (3-4 business days) and Express delivery (1-2 business days), with processing typically occurring within 24 hours for same-day shipping if purchased before the cutoff time. Shipping costs are clearly outlined, varying by destination, and a free shipping threshold of €150 or its equivalent is available for multiple European countries. Additionally, there are regulations regarding shipping restrictions to specific countries due to current circumstances, including Russia and Ukraine, where shipments are temporarily halted. Import duties and taxes may apply, which are contingent on the selected shipping method (DDP or DDU), with clear distinctions made regarding who bears the responsibility for additional fees upon delivery. The customer has the opportunity to track shipments through a provided tracking number or by logging into their account for registered users. In terms of returns, customers can initiate a return within 30 days of receipt, either for home pickup or drop-off at authorized stores. The process requires prior online application for return to streamline verification and processing. Specific instructions are provided for handling returns from non-EU countries, emphasizing the need for proper documentation to facilitate customs clearance. The retailer advises on issuance of a Proforma invoice which is essential for returns from outside the EU, highlighting the logistical procedures in place to ensure a seamless customer experience when shopping.