JUMBO Dübendorf

JUMBO, formerly Coop Bau+Hobby, offers various products and services, including a 30-day return policy, free postage for orders over CHF 75, and a minimum 2-year warranty. The company provides a wide range of items, such as plants, gardening tools, home decor, machinery, bathroom fixtures, renovation supplies, lighting, hobby and sports equipment. They also offer discounts on selected items, with deals reaching up to -60% on certain products like grills, garden machinery, and pool supplies. JUMBO features well-known brands like Bosch, Gardena, Kärcher, LEGO®, Weber, and more in their inventory. Customers have multiple options for returning products they are unsatisfied with, including bringing them back to a JUMBO store, returning via Swiss Post, or arranging for a return through a courier service. However, certain items like customized products, live plants, and opened or used items cannot be returned due to hygiene or customization reasons. The return process involves logging into the website, selecting the items to be returned, specifying the reason for return, printing and attaching the return labels, and sending the products back for either a refund or exchange. For customer convenience, JUMBO provides additional services such as wood and glass cutting, equipment rental, handyman services, bicycle servicing, color mixing, and delivery options. They also offer guidance and tips through their advice sections related to home, garden, hobbies, and do-it-yourself projects. Customers can reach the customer service team via phone or a contact form for any queries or assistance regarding returns or products. Overall, JUMBO aims to provide a wide selection of products, convenient services, and a user-friendly return process to enhance customer satisfaction and shopping experience.