Hibiscus Court - Extra Care Retirement Apartments

Jigsaw Group is dedicated to creating homes and building lives through the provision and management of affordable housing across the North West and East Midlands. With a portfolio of over 37,500 homes and more than 1,500 employees, Jigsaw Group engages in both constructing and renovating properties for rent and sale. The organization emphasizes quality service and support for residents, which is reflected in their various initiatives, such as the Jigsaw Rewards program. This initiative allows residents to provide feedback and earn rewards points, which can be redeemed for vouchers or rent credits. For tenants, Jigsaw Group offers comprehensive support services, including assistance with rent payments, maintenance issues, and cost-of-living advice. Residents can log into "My Jigsaw" for 24/7 access to tenancy details, enabling them to pay rent securely and address repairs efficiently. Furthermore, Jigsaw Group is proactive in assisting residents with issues such as condensation, dampness, and mould, ensuring a safe and healthy living environment. The organization is also committed to positive social and environmental impact through its investment initiatives, including the Jigsaw Foundation, which allocates funds to support local community projects and social enterprises. Jigsaw Group’s governance structure includes a Board of Management and an Executive Management Team, ensuring accountability and effective oversight of their operations. Regular tenant satisfaction surveys demonstrate their commitment to service improvement and responsiveness to resident needs. In addition to housing services, Jigsaw Group provides various support services focused on vulnerable populations, including homelessness and domestic abuse support, as well as employment assistance. This holistic approach reflects their mission of fostering sustainable communities where individuals can thrive. As a forward-thinking organization, Jigsaw Group remains open to community engagement and feedback to enhance the living experiences of its residents.